Superior services

Better claims outcomes require a dedicated approach. Customers can benefit from our specialized claims expertise, as well as our desire to exceed their expectations through: 

• A highly skilled claims management team dedicated to equipment breakdown 
• Fast, accurate claims handling, with an approach centered on the experience 
• Proactive claims communications, including payment tracking 
• Training and customized resource materials for your claims team, as well as for your agents if desired 
• Loss adjustment expenses coordinated and paid directly by Liberty Mutual Equipment Re

Our dedicated engineering team helps prevent losses before they happen, with in-depth inspections and actionable recommendations. In addition, we support risk managers with specialized services, including: 

• Certificate fees. In states requiring certificate fees for inspection reports, Liberty Mutual Equipment Re will cover these costs on behalf of the insured.* 
• Property snapshot reports. We’ll outline any conditions of concern discovered by our engineers during an inspection, including potential underwriting exposures, and recommend follow-up steps. 
• Thermal cameras. Our engineers use thermal cameras to assess difficult-to-spot conditions such as internal leaks or overheated mechanical equipment. 
• Loss control. Risk assessments help customers mitigate risk and avoid losses through detailed risk reports, recommendations, and personalized follow-up. 
• Technical guidance. Our dedicated technical unit can provide guidance on complex issues, whether related to equipment or processes. 

Your success is our success. Our dedicated marketing support team can provide crucial services to promote your equipment breakdown offering, including: 

• Customizable marketing materials, such as product brochures 
• Agent-focused training materials, in-person sessions, and training webinars 
• Continuing education credits 
• Desk references 
• Product sales strategy development assistance