COVID-19 resources and FAQ

Injured Worker FAQs

Our workers compensation claims specialists are working hard to identify those on workers compensation who are at higher risk and those impacted by COVID-19. Your claims specialist may call or email you about the following issues.  

To support social distancing, and so you do not need to deposit a check, your claims specialist might call you to activate electronic funds transfer. This can deposit your payments directly into your bank account. It’s quick and easy. 

If your medical appointment is postponed or canceled due to COVID-19, we will help you with finding other providers, depending on rules in your state. We may also connect you to telemedicine or telerehabilitation, if appropriate. 

Also to support social distancing, we can help you find a drive-thru pharmacy, sign up for mail order, or get a refill extension for your medications. 

Frequently asked questions:

  • ​Is all this going to delay when I can go back to work?

    Rescheduled or canceled appointments may prolong time off work or recovery times for injured workers, but our teams are working to mitigate this impact as much as possible.

  • Can I get a virtual appointment with my healthcare provider rather than an in-person one?

    ​We are working to expand the availability of telemedicine and telerehabilitation. Availability depends on your state and your situation. Talk to your claims specialist to learn more.

  • Is it safe to take the transportation you are providing to my appointment?

    ​We are working with our transportation partners to confirm they are following CDC guidelines, and to help them leverage those best practices for transportation safety (cleaning practices, no shared rides, etc.). If there is a concern with transportation, our claims specialist will discuss it with you.

  • Is my injury or illness covered?

    All claims coverage and compensability issues are handled on a case-by-case basis. They depend on your employer’s policy and other factors. Contact your claims specialist to discuss your situation.

  • Why was my light duty assignment canceled?

    Social distancing guidelines and government actions have temporarily closed many common light duty options, including our own temporary placement program in nonprofits and volunteer assignments. Following guidelines related to worker and community safety must come first. We will be looking to identify alternatives and to resume programs as they become feasible and safe.

This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.

Coverage and insurance are provided and underwritten by Liberty Mutual Insurance Company or its affiliates or subsidiaries. When we offer insurance products, we will state clearly which insurer will underwrite the policy. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.