Assigned risk customer service

Service for assigned risk customers

If you are an assigned risk customer, our Assigned Risk Customer Service Center is available by phone at 1-800-653-7893 or email at IMS@LibertyMutual.com.

Professionals are available Monday through Friday, 7 a.m. to 7 p.m. CT and can answer your questions related to:

  • General inquiries regarding your coverage
  • Policy review
  • Billing inquiries
  • Mail form audit inquiries
  • Certificates of insurance, if you don’t have an agent
  • Coverage in other states, if you don’t have an agent
  • Additional coverage needs

Contact your agent if you need:

  • Certificates of insurance
  • Coverage in additional states
computer, phone, and tablet

Assigned risk customer portal

Access our secure portal to pay bills, report and manage claims, download claims forms and notices, and access risk control resources and training.

Log in
  • Payments

    Customers have several options for making payments:

    • Online via our secure portal (preferred)
    • Electronic funds transfer (EFT) by calling our Assigned Risk Customer Service Center at 1-800-653-7893
    • Via mail (see below for address information)

    For mail payments:

    Please submit payments to one of the addresses below, according to your state.

    AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, or WV

    Standard Mail – Customer
    Liberty Mutual Insurance
    P.O. Box 1449
    New York, NY 10116-1449

    Overnight Mail – Customer
    Liberty Mutual Insurance
    Attn: Payment Processing BC
    100 Liberty Way
    Dover, NH 03820

    Phone for overnight address location: 1-800-320-7582

    AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MI, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, or WY

    Standard Mail – Customer
    Liberty Mutual Insurance
    P.O. Box 91012
    Chicago, IL 60680-1110

    Overnight Mail – Customer
    Liberty Mutual Insurance
    Attn: Payment Processing BC
    100 Liberty Way
    Dover, NH 03820

    Phone for overnight address location: 1-800-320-7582

  • Report a claim

    Phone: 1-800-362-0000
    Email: clclaimreports@libertymutual.com

  • Risk Control Consulting Center

    Phone:  1-866-757-7324
    Email:  RCConsultingCenter@LibertyMutual.com

  • Physical audit inquiries

    Phone:  1-800-231-3484
    Fax:  1-866-809-7806
    Email:  AuditOpsIMO@LibertyMutual.com

  • Mail

    Please address written correspondence to the address below:

    Liberty Mutual Insurance:
    PO Box 66400
    London KY 40742

This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.

Coverage and insurance are provided and underwritten by Liberty Mutual Insurance Company or its affiliates or subsidiaries. When we offer insurance products, we will state clearly which insurer will underwrite the policy. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.